Latest Firefox and Chrome browsers do not support SHA-1 certificate and StoreFront connection fails with error: NET::ERRCERTWEAKSIGNATUREALGORITHM Citrix Receiver for Chrome/HTML5 or Citrix Workspace app for Chrome/HTML5 cannot establish secure connection and session launch will fail. NET::ERRCERTCOMMONNAMEINVALID error. Download Citrix Workspace App for Windows, Mac and Chrome - Citrix Download Citrix Workspace app Everything you need—your apps, files and desktops—at your fingertips. Citrix Workspace app is the easy-to-install client software that provides seamless, secure access to everything you need to get work done. Citrix StoreFront with Google Chrome (Windows) Open Google Chrome and browse to If this is the first time you have visited the StoreFront site, or if you have recently cleared your Browsing Data, you will be prompted with the window shown below. Download Citrix Workspace (Chrome Extension) for Windows & read reviews. A versatile workspace app. If you cannot use the Citrix Workspace application, you can use the HTML5 web-based interface. This option is not as powerful and lacks some features of the Citrix Workspace. If you have to use the web-based interface, we strongly recommend using Google Chrome or Mozilla Firefox when using the Central Piedmont Cloud as they offer full HTML5.
- From your Chromebook, go to the Google Play Store:
2. Click into the Search Box and type Citrix and then press enter:
3. The Citrix Workspace app should appear:
4. Go ahead and click the Green Install button towards the right hand side:
5. When installation is complete, you will see a green “Open” button. Go ahead and click that button:
6. As the Citrix Workspace opens, you may be prompted to allow Citrix Workspace to allow access to items on your device – click Allow.
7. You will then be prompted to allow Workspace to make and manage phone calls – Click Allow.
8. You will then be prompted to allow Workspace to use Citrix Workspace service – Click Allow.
9. Click “Get Started”
10. On next screen enter https://citrix.wcsu.edu and make sure to toggle the switch next to “Add account type as Web Interface” to the right as shown below. Click continue.
11. For your username, enter everything before the @wcsu.edu in your email address. For example, if your email address is test001@wcsu.edu, you would enter test001 for your username along with your current email password. Click Log On.
12. Click APPS located in the top center of the window and then click the application that you would like to launch:
13. If prompted to Allow Workspace to record audio, choose Allow:
14. If prompted to Allow Workspace to access this device’s lcoation, choose Allow:
15. You may need to wait 2-5 minutes for the application to load depending on your internet connection. Once it loads, you may be presented with this screen. You can toggle the green button to the left.
16. In this example, we launched SPSS. Now it is ready to use:
To Exit Out of Citrix
- Close your application:
You will be brought out of Citrix and back to the application list:
2. In the upper right hand corner, click your name and then click “Log Off”.
3. Click the X in the upper right hand corner:
To Go Back into Citrix Once it is Setup on the Chromebook:
- From your desktop, click the Launcher button in the lower left hand corner:
2. Click the up arrow to see a listing of applications on your Chromebook:
3. Look for the Citrix Workspace icon in your application listing and click it:
4. On the Accounts screen, Click the very top choice which for this example is called “Web Interface”.
5. For your username, enter everything before the @wcsu.edu in your email address. For example, if your email address is test001@wcsu.edu, you would enter test001 for your username along with your current email password. Click Log On.
6. Proceed to step #12 from above to continue logging in a using applications through Citrix.
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Instructions
Instructions to collect Receiver for Chrome Client logs
Complete the following steps to collect Receiver for Chrome client logs:
Click on “Settings” button at the right bottom corner of the Receiver logon screen.
Click “Start Logging” button to enable logging from the “Account” dialog.
Notice, the button changes to “Stop Logging”. This indicates logging is enabled.Close the “Account” dialog.
Launch your XenDesktop/XenApp session on which the problem is reproducible.
Continue to work on the session to reproduce the issue.Once the problem is reproduced, close the session.
Click the “Settings” button again to open the “Account” dialog.
The “Account” dialog shows the list of log files captured.
Moving the mouse on top of the file shows small arrow at the right
Click on the button to download and save the file.
Save all the log files listed under “Log Files” and share it with the administrator or Citrix support engineer.
Click on “Stop Logging”
Note: In case of Kiosk mode, files can be saved to a “USB removable device”.
Instructions to collect Receiver for Chrome console logs
Complete the following steps to collect Receiver for Chrome console logs:
Open “chrome://inspect” page in chrome browser.
Go to Apps tab.
Click on “inspect” on all windows related to Citrix receiver : SessionWindow.html, Main.html (and its child nodes).
Click on “console” in opened developer tool.
Save the log via right click “save as” option to a file.
Instructions to collect Receiver for HTML5 client logs
2. For Citrix Workspace app HTML5 versions 1908 and later, open a new tab and navigate to siteurl/Clients/HTML5Client/src/SessionWindow.html#engineType=log, where siteurl is the URL of the Receiver for Web site (http://server.domain/Citrix/StoreWeb).
For Citrix Workspace app HTML5 versions 1907 and earlier, open a new tab and navigate to siteurl/Clients/HTML5Client/src/ViewLog.html, where site url is the URL of the Citrix Receiver for Web site (http://server.domain/Citrix/StoreWeb).
3. On the logging page, click Start Logging
4. On the Receiver for Web site, access a desktop or application using Receiver for HTML5
5. The log file generated for the Receiver for HTML5 session is shown on the logging page. You can also download the log file for further analysis.
Notes
- Logging will be enabled for subsequent session launches, and not for the current active session (if any)
- For Receiver for HTML5 version 2.2 and above a tool bar menu “Logging” has been added to enable and view the logs for Receiver for HTML5
Instructions to collect Receiver for HTML5 console logs
- Open Developer tools on the browser tab where session is running. For example, on chrome browser Developer tools can be found under “More Tools” option.
- Click on “console” in opened developer tool.
- Save the log via right click “save as” or by copying text.
For USB redirection related issues:
Workspace for Chrome (formerly known as Receiver for Chrome)
1. Before collecting the Workspace for Chrome (formerly known as Receiver for Chrome) logs, Please enable moreLogs for USB by adding the moreLogs configuration key in chromeAppPreferences in web.config file on the storefront.- chromeAppPreferences ='{'moreLogs':{'usb':true}}'
Workspace for HTML5 (formerly known as Receiver for HTML5)
1. Before collecting the Workspace for HTML5 (formerly known as Receiver for HTML5) logs, Please enable moreLogs for USB by adding the moreLogs configuration key in configuration.js file 'moreLogs':{
Citrix Workspace Chrome App
'usb': true}